Corporate IT Systems Administrator

About the role

Altenar, an international IT company founded in 2011 and active in Malta, Greece, Georgia, the Isle of Man, Brazil and Uruguay, is looking for a Corporate IT Systems Administrator to join its global Corporate IT team. The role provides end-user IT support in the Malta office and some remote support to employees in other offices (such as the Isle of Man, Athens and Russia) and to remote workers, while also working on global Corporate IT projects.

Key responsibilities

• Provide direct IT support to end-users (employees), logging and documenting every event and change in the ticketing system
• Propose improvements and work on associated tasks, and ensure timely resolution of blockers
• Take part in responding to IT security incidents
• Support resolution of issues with cloud-based or outsourced services such as HR and CRM systems
• Work with the Infrastructure Team and Office Managers to resolve office infrastructure issues
• Help with compliance to ISO 27001, GDPR and other laws, including managing related documentation and records
• Escalate concerns to management and work with little supervision, keeping regular contact with IT leadership and remote colleagues

Required profile

• Technical diploma in a related field
• Good spoken and written English
• Passion for troubleshooting, very organised and responsible, comfortable working with other technical users
• Nice to have: specialist vendor hardware training or certification (Dell, HP, Lenovo, Cisco, Fortigate)

Required skills

• Solid understanding of computer hardware, Microsoft Windows and macOS in a domain-based environment, and basic TCP/IP, IPv4 and DNS
• Multi-factor authentication and identity management systems based on LDAP, Kerberos and OAuth2
• Setup and relocation of video conferencing and telephony equipment; coordinating vendors and defining basic procurement specifications
• Nice to have: Google Workspace, Atlassian JIRA and Confluence, Zendesk or Salesforce, PPPoE, VoIP, IPsec and SSL VPN, UPS, and Microsoft Windows, Linux or Apple certifications

What we offer

• Stable and flexible working environment
• Training and professional development
• Life and health insurance
• Competitive remuneration and benefits
• Multinational team with experts around the world
• Sport reimbursement