Admissions and Student Services Coordinator

About the role

The European Forensic Institute, a fully accredited Higher Education Institution specialising in forensic science, is looking for an Admissions and Student Services Coordinator. You will lead the admissions and international student services function, guiding students from enquiry through enrolment and beyond, and work within an international team.

Key responsibilities

• Manage the admissions process from enquiry through application, offer, registration and enrolment, and review applications and admissions decisions
• Deliver a professional, student-centred service to prospective students, applicants and enrolled international students
• Develop and implement the admissions and international student services strategy, propose annual objectives and set up performance indicators
• Support international applicants with pre-arrival requirements and visa and permit documentation, without giving legal or immigration advice
• Maintain accurate and confidential applicant and student records in line with data protection and regulatory requirements
• Prepare admissions reports, forecasts and management information, and support audits and compliance
• Support recruitment, institutional promotion and external partnerships, including travel to recruitment events and trade fairs
• Analyse admissions performance and advise management on risks and improvement opportunities
• Lead or supervise staff and service providers involved in admissions and student support
• Lead pre-arrival, induction and orientation programmes, and develop student engagement initiatives focused on international students

Required profile

• English at C1 level and Italian at business-professional level
• Desirable: experience in student recruitment, admissions, education consultancy or consultative sales; experience in higher or vocational education organisations; experience with international students
• Desirable: proven ability to meet recruitment or sales targets

Required skills

• CRM systems and Microsoft Office
• Excellent interpersonal and communication skills, strong customer service orientation and sales and negotiation skills
• Organisation, attention to detail and ability to manage multiple applicants at once
• Problem-solving and independent work

What we offer

• A multicultural and dynamic team
• A growing, innovative and student-centred institution
• Continuous professional development and career growth

To apply, send your CV by email to the institution, quoting the position title in the subject line; applications are reviewed on a rolling basis.