Service Operations Engineer (NOC)

About the role

Fast Track is looking for a Service Operations Engineer to join its Service Operations Centre (SOC) in Malta. You will work on a rotating 12‑hour shift schedule, monitoring and supporting the 24/7 reliability of the company’s global services.

Key responsibilities

• Monitor systems, triage alerts and assess incident severity.
• Resolve service disruptions, follow incident response procedures and meet SLA targets.
• Escalate critical issues to Site Reliability Engineering (SRE) and engineering teams.
• Document incidents, maintain accurate records and produce performance reports.
• Identify automation opportunities and improve monitoring tools and processes.
• Collaborate with SRE, engineering and other teams to ensure smooth operations.

Required profile

• Minimum 1 year experience in a NOC, SOC or similar operations role.
• Ability to work under pressure, prioritize incidents and communicate clearly.
• Willingness to work night, weekend and holiday shifts on a rotating schedule.
• Proactive team player with a passion for continuous learning.

Required skills

• Experience with monitoring tools such as Nagios, Zabbix, Prometheus or Grafana.
• Familiarity with incident‑management platforms like PagerDuty.
• Basic knowledge of networking concepts.
• Hands‑on experience with Linux/Unix systems.
• Understanding of cloud environments.

What we offer

• Dynamic, fast‑growing environment with cutting‑edge technology.
• Opportunities to work with CI/CD pipelines, Docker and modern DevOps practices.
• Continuous professional development and skill‑building.