Retail Manager

About the role

The Retail Manager is responsible for leading the retail team and delivering a “Michelin‑starred” retail guest experience on board.

Key responsibilities

• Deliver exemplary guest service through a highly trained team with exceptional product knowledge and luxury service know‑how.
• Manage individual performance, provide consistent feedback and coordinate with corporate functions.
• Maintain excellent product presentation and high standards of merchandising at all times.
• Drive retail efficiencies and process consistency in collaboration with other shipboard leaders.
• Ensure integrity of stock control, levels and replenishment.

Required profile

• Ability to lead and develop a small, multicultural team in a motivational style.
• Proven influence with shipboard and corporate colleagues to maintain uninterrupted guest experience.
• Minimum three years of management experience with clear business growth and team development.
• Previous experience in luxury or premium retail services.
• Fluent English; additional European languages are advantageous.
• Valid passport, visas and required certificates for international travel.

Required skills

• Basic Windows operating system knowledge.
• Ability to operate office equipment.